Operations
Operational Analysis
Review and analysis of day-to-day operation for ensuring optimum service, labour control, and effective cost management.
Inter-Hotel Department Deployment
Improving departmental communication and efficiency by standarizing SOPs, targets and enhanced team interaction.
Guest Service Training
Evaluation of hotel's strengths and identifying areas of improvement, complemented by effective coaching of the managers, supervisors and their teams.
Profit and Loss Management
Reviewing, training and monitoring hotel's general ledger and monthly P&L process to establish a cohesive management plan.
Human Resources and Staffing
A well-rounded human asset operation, from pre-qualification and interviewing to re-current training of the hotel team, statutory employment record keeping and creating Personal Development Plans for each and every team member.
Departmental SOP's
Creation and implementation of property specific Standard Operation Procedures to improve the guest experience, operational efficiency, cost management, and consistent behaviours within the hotel operation.
Building Maintenance
Professionally maintained buildings and assets require rigorous maintenance upkeep with programs and plans. Regularly scheduled and conducted preventive maintenance programs will ensure a professional and cost-effective upkeep of the hotels.